We’re a creative and energetic team looking for a Program Manager, Accessibility wanting a fun, fast-paced work environment. The Program Manager, Accessibility will drive accessibility across program workstreams with a focus on usability and usability studies in the context of people with disabilities. Reporting to the Client Solutions Manager, Evia’s Program Manager, Accessibility supports the program for our clients using cutting edge content and event solutions. The ideal candidate would have a passion for technology, quality management, and effective business process and excel in an environment that supports innovative problem solving and encourages and rewards new methods and ideas. Interested candidates must have a breadth of technical knowledge, great communication and collaboration skills, intense customer empathy, and razor-sharp focus on execution and delivery exceeding expectations.
This job requires specialized, technically oriented skills in meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines. A key aspect of the job includes the ongoing identification of technical problems and the development of sound, carefully thought-out solutions. Problem solving should focus on proven systems and technologies and established organizational relationships. Solutions should minimize risk to the organization and utilize existing resources. Because of the expertise developed in this position, it is necessary to regularly initiate and communicate viewpoints on problems and opportunities in a factual, straightforward manner. This job allows for autonomy and independence and is primarily self-reliant. This job can involves managing others, so there is a need to exercise the necessary authority in assuring that subordinates meet or exceed the same technical standards of quality and accuracy. Delegation must be firm, clear and focused on the specific tasks and technical activities of the job. Because of the fast-paced job environment, decisions must be made quickly and firmly, within the defined scope of job authority and based on job expertise.
The Evia Approach starts with strategy. Getting to know your project/event goals so we can develop a viewer experience that enables you to achieve those goals. We then identify the need for each role and analyze the needs and requirements for each resource, from creative concept to development and testing through implementation, execution and validation. Manage the scope and budget, constantly analyzing the productivity and quality of our team throughout the project/event lifecycle. Manage internal security groups and accessibility for all media distribution on events/projects. This support is ongoing and occurs throughout the year, not tied to a specific project.
Manage communication, innovation, and process documentation with other suppliers, including hardware/technology providers.
Supervise and lead multiple events from beginning to end; develop detailed project plans containing a well-defined work breakdown structure, activities & tasks, dependencies, a resource-loaded schedule, resource plan; as projects require, develop risk management plan, quality plan, acceptance plan, financial plan, communications plan, procurement plan, training plans, or other specialized plans.
Supervise execution activities such as monitoring and controlling overall plan and deliverables; report to stakeholders and Executive Team on status of schedule, cost, quality, change, risks & issues, readiness, and acceptance; manage project dependencies and the critical path; proactively manage any changes in project scope and troubleshoot problem areas.
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; manage budget effectively and deliver projects at or under budget.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Set and continually manage project expectations with Project Managers, team members and other stakeholders; delegate tasks and responsibilities to appropriate personnel.
Coach, mentor, motivate and supervise project team members; influence them to take positive action and accountability for achieving results.
Build, develop, and grow any business relationships vital to the success of the program(s); identify and resolve issues and conflicts within the project team in a timely and constructive manner.
Manage client account inquiries (recurring and new business) from discovery call through to implementation of the events.
Technical Information system management: BA or work experience relevant to Management Information Systems, Systems Development, or Project Management; Expert level project management skills and proficiencies, with a minimum of 3 years successfully managing projects of high complexity as reflected in: size of project, cost of the project, size of project team, depth and breadth of project manager role & responsibility, span of project impact (i.e., enterprise-wide, multi-departmental, or having a major market or external impact); ability to breakdown goals into clear measures, objectives, and tasks; communicates openly with all stakeholders in a timely manner; gives clear direction that brings out the best performance in others.
Building Teams: Defines success in whole team terms, encourages problem solving and welcomes input from all team members; creates a strong sense of morale and teamwork regardless of reporting relationship; High degree of emotional intelligence (EQ), excellent leadership, business acumen, and political awareness; Excellent leadership skills and ability to influence stakeholders, and drive decisions to closure; adept at moving executive and senior management to action.
Customer Relationships: Determined to meet customer expectations by delivering results on-time and on-budget; Establishes and maintains trust with clients through honest communication, a willingness to take responsibility for one’s actions, and an ability to find common ground; Uses humor to ease tension and find solutions to customer issues.
Process Management: Experience developing and deploying project best practices, policies, procedures, and processes; Experience with formal change management programs/models; Builds and defines processes to deliver results; Understands how to simplify complex issues or systems; Can see opportunities for synergy, integration and collaboration and surfaces as appropriate; Allows ambiguity, errors, forgiveness, and human interaction to occur throughout any established process; Proficiency using Office 365 products.
Drive for Results: Strives for individual and team success; Both bottom line and timeline focused; unwilling to give up before project or task is complete; Will not compromise ethics or values to achieve end result. Strong analytical and critical thinking skills; Process oriented with strong attention to details and ongoing improvements.
Strong understanding of network infrastructure and network hardware.
Ability to think through problems and visualize solutions.
REQUIRED TECHNICAL QUALIFICATIONS
3-5 years of Technical Information system management experience.
2+ years of experience working with Engineering/Development teams.
Basic understanding of cloud computing.
Experience staffing and supervising teams.
Experience managing projects using agile– Scrum / Kanban methods to track daily project progress/risks.
Passion for learning new tools and technologies.
An understanding of testing, DevOps, automation.
Strong verbal and written communication abilities – must effectively communicate with technical and non- technical people.
Ability to travel, work long hours/weekends as necessary.
Must be able to lift 30 pounds.
Full-time, salaried exempt
Unlimited Paid Time Off after 6 months
Benefits after 60 days