We’re a creative and energetic team looking for a Program Manager wanting a fun, fast-paced work environment. Reporting to the Client Solutions Manager, Evia’s Program Manager leads multiple projects which delivers our clients cutting edge content and event solutions. The ideal candidate would have a passion for technology, quality management, and effective business process and excel in an environment that supports innovative problem solving and encourages and rewards new methods and ideas. Interested candidates must have a technical knowledge, great communication and collaboration skills, intense customer empathy, and razor-sharp focus on execution and delivery exceeding expectations.
This job requires a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.
The Evia Approach starts with strategy. Getting to know your project and program goals so we can develop a viewer experience that enables you to achieve those goals. We then identify the need for each role and analyze the needs and requirements for each resource, from creative concept to development and testing through implementation, execution and validation. Manage the scope and budget, constantly analyzing the productivity and quality of our team throughout the project/event lifecycle. Manage internal security groups and accessibility for all media distribution on events/projects. This support is ongoing and occurs throughout the year, not tied to a specific project.
Manage communication, innovation, and process documentation with other suppliers, including hardware/technology providers. Supervise and lead multiple projects from beginning to end; develop detailed project plans containing a well-defined work breakdown structure, activities & tasks, dependencies, a resource-loaded schedule, resource plan; as projects require, develop risk management plan, quality plan, acceptance plan, financial plan, communications plan, procurement plan, training plans, or other specialized plans.
Supervise execution activities such as monitoring and controlling overall plan and deliverables; report to stakeholders and Executive Team on status of schedule, cost, quality, change, risks & issues, readiness, and acceptance; manage project dependencies and the critical path; proactively manage any changes in project scope and troubleshoot problem areas.
Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; manage budget effectively and deliver projects at or under budget.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Set and continually manage project expectations with Project Managers, team members and other stakeholders; delegate tasks and responsibilities to appropriate personnel.
Coach, mentor, motivate and supervise project team members; influence them to take positive action and accountability for achieving results.
Build, develop, and grow any business relationships vital to the success of the program(s); identify and resolve issues and conflicts within the project team in a timely and constructive manner.
Manage client account inquiries (recurring and new business) from discovery call through to implementation of the events.
Identifying functional requirements collecting inputs from business, and technical teams.
Building program plans to implement desired outcomes.
Working across teams at Evia to refine your plans and obtain buy-in.
Managing third party vendors for creating unique solutions.
Program Management: BA or work experience relevant to Management Information Systems, Systems Development, or Project Management; Expert level project management skills and proficiencies, with a minimum of 3 years successfully managing projects of high complexity as reflected in: size of project, cost of the project, size of project team, depth and breadth of project manager role & responsibility, span of project impact (i.e., enterprise-wide, multi-departmental, or having a major market or external impact); ability to breakdown goals into clear measures, objectives, and tasks; communicates openly with all stakeholders in a timely manner; gives clear direction that brings out the best performance in others.
Building Teams: Defines success in whole team terms, encourages problem solving and welcomes input from all team members; creates a strong sense of morale and teamwork regardless of reporting relationship; High degree of emotional intelligence (EQ), excellent leadership, business acumen, and political awareness; Excellent leadership skills and ability to influence stakeholders, and drive decisions to closure; adept at moving executive and senior management to action.
Customer Relationships: Determined to meet customer expectations by delivering results on-time and on-budget; Establishes and maintains trust with clients through honest communication, a willingness to take responsibility for one’s actions, and an ability to find common ground; Uses humor to ease tension and find solutions to customer issues.
Process Management: Experience developing and deploying project best practices, policies, procedures, and processes; Experience with formal change management programs/models; Builds and defines processes to deliver results; Understands how to simplify complex issues or systems; Can see opportunities for synergy, integration and collaboration and surfaces as appropriate; Allows ambiguity, errors, forgiveness, and human interaction to occur throughout any established process; Proficiency using Office 365 products.
Drive for Results: Strives for individual and team success; Both bottom line and timeline focused; unwilling to give up before project or task is complete; Will not compromise ethics or values to achieve end result. Strong analytical and critical thinking skills; Process oriented with strong attention to details and ongoing improvements.
REQUIRED TECHNICAL QUALIFICATIONS
3-5 years of Project / Program Management experience.
2+ years of experience working in conjunction with Engineering/Development teams.
Basic understanding of cloud computing.
Experience staffing and supervising teams consisting of PMs.
Passion for learning new tools and technologies.
An understanding of testing, DevOps, automation.
Strong verbal and written communication abilities – must effectively communicate with technical and non- technical people.
Ability to travel, work long hours/weekends as necessary.
Must be able to lift 30 pounds.
Full-time, salaried exempt
Unlimited Paid Time Off after 6 months
Benefits after 60 days